Yesterday, Specle was down for a few hours due to an outage in our file storage vendor, Amazon S3. Disruptions started at 17.35 GMT, and Amazon restored service at 21.49GMT. Specle is now running as normal.
I would like to say I am truly sorry for this incident. As a company, we put our customers ahead of all other priorities. If you’ve ever contacted our support team, you'll know that we live by those words.
Like many software as a service companies, we stand on the shoulders of giants to be able to deliver the most value to you. The solution we employ is the industry standard for cloud file storage: Amazon S3. Much has been written already on this outage, on Techcrunch, USA Today, on Twitter, on a myriad of company and personal blogs.
While giants don't fall frequently, especially not giants the size of Amazon, they do stumble. As soon as we realised file upload and storage was compromised, we went into maintenance mode. We did not, however, give up without a fight.
Our support and development teams immediately coordinated to locate and contact all possibly affected clients, and to provide assistance by processing and delivering files via email. Just as our clients depend upon us, we are well aware that they have clients depending on them, so the priority was to provide information and an honest assessments of the situation.
While our capacity to mitigate this event was reduced, I am nevertheless proud of a team that rose to the occasion, and rallied around our key values of customer happiness to do the very best they could under the circumstances.
We have set in motion an investigation to place layers of file replication across Amazon AWS availability zones so that we are better equipped should a similar situation ever occur.
We hope you felt that our team was there for you in a complicated situation. Thank you for your patience and understanding. It is very much appreciated and valued.
- Tom Beckenham, CEO